To better serve you, we have compiled a list of frequently asked questions.
Why can't I sign up for PIA service?
Will my subscription renew automatically?
I just signed up and did not receive login details.
How do I upgrade monthly to yearly subscription
How do I cancel my subscription?
Can I resume my recurrent payments if I cancelled the auto-renewal?
How do I upgrade monthly to yearly subscription
Can I re-activate my cancelled subscription?
Will my subscription renew automatically?
I just signed up and did not receive login details.
How do I upgrade monthly to yearly subscription
Can I re-activate my cancelled subscription?
How many devices can I use per login?
How do I retrieve my password?
Unfortunately, you cannot change your username at this time
I just signed up and did not receive login details.
Why am I unable to receive PIA emails from your account system?
Unfortunately, you cannot change your username at this time
How do I retrieve my password?
Please contact support below
What Payment Methods Do You Take?
How do I find my payment processor ID?
Why is there an additional ""pre-authorization"" charge of $1 on my credit card statement?
How can I pay with Bitcoins?
Am I eligible for a refund after more than 7 days from the sign up date?
How do I request a refund?
Can I change my payment method to a different one?
How can I change or update credit card details on my account?
Please contact support below
Please contact support below
How do I setup the PIA application?
How else can I connect?
How do I connect using L2TP?
How do I connect using OpenVPN?
How do I connect using Windows?
How do I connect using macOS?
How do I connect using Linux?
How do I connect using Android?
How do I connect using iOS?
How do I connect using L2TP?
How do I connect using OpenVPN?
How do I connect using my router?
Why do I get lower speeds?
Why do I get lower speeds when using my router?
How can I fix an intermittent connection?
Why can't I connect?
Why can't I install the TAP driver?
How can I report vulnerabilites?
Please contact support below
Do you log traffic of your users?
Where are you located?
Why do browsers detect my location?
What can be done about WebRTC issues?
Does your VPN work anywhere?
Where can I see if a particular server is currently up or down?
Where are you servers located?
Why is my browser and server location different?
Does your VPN work in China?
Do you log traffic of your users?
Yes, anywhere with internet connection
Is PIA compliant with HIPAA requirements?
How does CISA affect PIA?
For any other legal inquiries, click here
For direct email support inquiries, please contact:
[email protected]
For any affiliate related inquiry, click here
For any business development inquiry, click here
For any legal inquiry, click here, click here
PIA Private Internet Access, Inc.,
2590 Welton Street, Ste. 200 PMB 2570
Denver, CO 80205
Please contact support below
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Private Internet Access has 10+ years of experience leading the VPN industry. With a strict no-logs policy, world-class server infrastructure, and transparent open-source software, PIA prioritizes your online privacy, security, and freedom above all else.
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